Effective Date: August 24, 2026
PhoenixPay Solutions LLC respects your privacy and is committed to handling personal and business information responsibly.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices you have regarding your information.
This policy applies to websites, landing pages, forms, subdomains, and other online pages operated by PhoenixPay Solutions LLC, including:
phoenixpayhq.com
phoenixpaysolutions.com
It also applies to related pages and forms hosted under those domains unless a separate privacy notice is provided.
The information we collect depends on how you interact with us.
When you complete a contact form, request information, schedule a conversation, or otherwise communicate with us, we may collect information such as:
Your name
Business name
Email address
Phone number
Business website
Information about your business
Questions, comments, or messages you submit
Information about the products or services you are interested in
We may use this information to respond to your request, provide information about our services, and follow up with you by email, telephone, or text message when appropriate.
Our public-facing website does not ask visitors to submit sensitive financial information such as Social Security numbers, bank account information, or credit card numbers through ordinary website contact forms.
If you decide to move forward with payment processing or another service that requires underwriting, you may be provided access to a separate secure intake process.
Depending on the services being requested, this process may collect information such as:
Employer Identification Numbers or Tax Identification Numbers
Social Security numbers or other ownership information
Business ownership information
Bank account and routing information
Processing statements
Voided checks or banking documents
Government-issued identification
Business formation or verification documents
Financial information
Electronic signatures
Other information required for underwriting, compliance, account setup, or verification
Sensitive information submitted through our secure intake process is used for purposes related to evaluating, underwriting, establishing, or servicing the products or services you have requested.
Access to this information is limited to PhoenixPay Solutions LLC and authorized underwriting personnel who require the information to process your application or provide the requested service.
Information provided to underwriting is transmitted through secure, encrypted forms that support electronic signatures.
We may use information we collect to:
Respond to inquiries
Provide information about products and services
Evaluate your business needs
Recommend appropriate payment or business solutions
Assist with merchant account applications and underwriting
Complete onboarding and account setup
Provide customer service and ongoing support
Communicate regarding your account or services
Follow up by phone, email, or text message
Send educational or informational communications when you have elected to receive them
Improve our websites, services, and customer experience
Maintain security and prevent fraud
Comply with legal, regulatory, card-network, banking, or underwriting requirements
We may also use information to maintain records relating to our business relationship with you.
PhoenixPay Solutions LLC may invite clients, prospective clients, referral partners, or other contacts to subscribe to educational or informational email communications.
These communications may include:
Payment-industry information
Business education
Product or service updates
Security or compliance information
Business tips and resources
Offers or information from PhoenixPay Solutions LLC
Occasional information about products or services offered by trusted referral partners
Subscription to marketing or educational emails is voluntary.
You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message.
We may use GoHighLevel or another email, CRM, or communication platform to send and manage these communications.
These systems may collect information regarding email activity, such as:
Whether an email was delivered
Whether an email was opened
Links that were clicked
Unsubscribe activity
Communication history
We may use this information to understand whether our communications are useful and to improve future communications.
If you provide a telephone number, PhoenixPay Solutions LLC may contact you regarding an inquiry, requested service, existing business relationship, appointment, application, or other relevant business matter.
Where appropriate and permitted by law, we may also send text messages.
Consent to receive marketing text messages is not required as a condition of purchasing products or services.
You may opt out of marketing text messages at any time by replying STOP to a text message.
Message and data rates may apply depending on your mobile carrier and service plan.
PhoenixPay Solutions LLC does not sell, rent, or provide mobile phone numbers or SMS consent information to third parties for their own marketing or promotional purposes.
SMS opt-in information and consent will not be shared with third parties or affiliates for marketing purposes.
Information may be provided to service providers that help us deliver communications, such as telecommunications providers, messaging platforms, or CRM systems, only as necessary to provide those services.
PhoenixPay Solutions LLC maintains relationships with professionals and businesses that may provide products or services outside our own offerings.
From time to time, we may identify a resource or referral partner who may be able to help solve a business problem you have discussed with us.
We do not automatically provide your personal information to referral partners.
If an introduction would require sharing your contact information, we will generally obtain your permission before making that introduction.
Our newsletters or educational communications may occasionally include information or offers from referral partners. Receiving such information does not mean that your personal information has been provided to that referral partner.
PhoenixPay Solutions LLC does not sell or rent personal information to third parties.
We do not provide client or prospect information to unrelated companies so they can independently market to you.
We may share information when necessary to:
Provide a product or service you requested
Complete underwriting or account setup
Work with vendors that provide services on our behalf
Comply with applicable laws, legal processes, regulatory obligations, or fraud-prevention requirements
Protect PhoenixPay Solutions LLC, our clients, or others from fraud, misuse, or unlawful activity
Complete a business transaction such as a merger, acquisition, reorganization, or sale of substantially all business assets
Service providers that process information on our behalf may include CRM providers, communication platforms, hosting providers, security providers, document-management systems, electronic-signature providers, payment-industry providers, and similar technology vendors.
Our websites may use cookies, pixels, analytics tools, tracking technologies, or similar technologies.
These technologies may be used to:
Maintain website functionality
Remember preferences
Understand how visitors use our website
Measure website performance
Improve content and navigation
Evaluate marketing campaigns
Understand traffic sources
Prevent fraud or malicious activity
Deliver or measure advertising
We may add or change analytics, advertising, or website-performance tools as our technology and marketing systems develop.
Information collected through these technologies may include:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Links clicked
Referring website
Approximate geographic location
Other technical or usage information
Where required by applicable law, we may provide tools that allow visitors to manage cookie preferences.
You may also control many cookies through your browser settings.
Our websites may contain links to third-party websites, applications, processors, financial institutions, software platforms, or other services.
PhoenixPay Solutions LLC is not responsible for the privacy practices of websites or services that we do not operate.
If you leave our website or submit information directly to another provider, that provider's privacy policy and terms may apply.
We encourage you to review the privacy practices of third parties before providing sensitive information.
PhoenixPay Solutions LLC uses reasonable administrative, technical, and organizational safeguards designed to protect personal and business information.
These measures may include:
Secure website connections
Encryption during transmission
Restricted access to sensitive information
Secure forms
Authentication and access controls
Secure technology providers
Electronic-signature systems
Other safeguards appropriate to the type of information being handled
However, no website, internet transmission, electronic storage system, or technology platform can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security.
We may retain information for as long as reasonably necessary to:
Provide services
Maintain our business relationship
Respond to inquiries
Maintain business and transaction records
Meet underwriting or compliance requirements
Resolve disputes
Prevent fraud
Enforce agreements
Meet legal, regulatory, tax, accounting, or contractual obligations
Different types of information may be retained for different periods depending on why the information was collected and any applicable requirements.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
You may contact us to request that we:
Provide information about personal information we maintain about you
Correct inaccurate information
Update your contact information
Stop sending marketing communications
Delete certain personal information when legally and operationally appropriate
Some information may need to be retained because of legal, regulatory, fraud-prevention, underwriting, contractual, accounting, or business-record requirements.
To make a privacy-related request, email:
We may need to verify your identity before processing certain requests.
PhoenixPay Solutions LLC provides business-to-business services and does not intentionally market merchant services to children.
Our websites are not designed for the purpose of collecting personal information from children.
We do not knowingly enter into merchant-service or similar business agreements with individuals who do not have the legal capacity to enter into the applicable agreement.
If we learn that personal information from a child has been submitted to us inappropriately, we may delete that information when reasonably possible.
If PhoenixPay Solutions LLC is involved in a merger, acquisition, restructuring, financing transaction, sale of assets, or other change of ownership, information maintained by the business may be transferred as part of that transaction.
Any successor organization would remain responsible for handling personal information in accordance with applicable privacy requirements.
Our business, technology, websites, and services will continue to evolve.
We may update this Privacy Policy from time to time to reflect changes in:
Our technology
Our services
Our business practices
Legal or regulatory requirements
Third-party platforms we use
When we make changes, we will update the effective date shown at the top of this policy.
We encourage visitors to review this page periodically.
Questions about this Privacy Policy or our privacy practices may be sent to:
PhoenixPay Solutions LLC
Email: [email protected]